PLAN YOUR TRIP

Terms & Conditions

VERSION 2.0 — 2026 |  NATURALS GROUP GLOBAL SERVICES CO INC

Introduction & Acceptance

Acceptance of Terms

By accessing our website or booking any of our services, you agree to be bound by these Terms & Conditions. Please read them carefully before making a reservation with Costa Rica Natural Tours.

§1.1. Legal Nature of CRNT — Master Intermediary Definition

These Terms and Conditions govern the contractual relationship between the client and NATURALS GROUP GLOBAL SERVICES CO INC, a corporation registered in the State of Ohio, United States of America, operating commercially as Costa Rica Natural Tours (CRNT), hereinafter referred to as “the Company” or “CRNT”.

CRNT acts exclusively and solely as a coordinating, planning, and booking intermediary agency for tourism services. CRNT does not operate, execute, supervise, or hierarchically direct any of the services included in the itinerary. All services — including accommodations, land, maritime, or air transportation, tours, adventure activities, certified guides, and national parks — are operated by independent, autonomous commercial providers entirely separate from the corporate structure of CRNT. CRNT selects providers under commercial quality criteria, coordinates reservations on behalf of the client, and provides remote logistical assistance before and during the trip. This commitment constitutes an obligation of means and management (best efforts), not an absolute guarantee of results, uninterrupted availability, or control over the final operational decisions of providers or governmental authorities.

§1.2. Scope of Application

These policies apply to all tourism services coordinated by CRNT: day tours, multi-day packages, private transfers, individual activities, upgrades, add-ons, and any additional services, unless expressly stated otherwise at the time of booking.

§1.3. Group Bookings

The person managing the booking declares that they are authorized to accept these Terms on behalf of all trip participants, that they have shared this document with the group, and that they assume responsibility for payments, communications, and collective decisions. Their decisions are binding upon all members of the group.

§1.4. Prevailing Language

In the event of any discrepancy between language versions, the English version shall prevail for all contractual and commercial purposes.

§1.5. Services in Nicaragua — Limited Scope

When the itinerary includes destinations in Nicaragua (San Juan del Sur, Granada, or other authorized locations), CRNT will coordinate exclusively: accommodations, land or water transfers, and basic coordination assistance, as specified in the confirmed itinerary. The client is responsible for holding a valid passport, applicable visas, and for directly covering border fees, migration taxes, and administrative charges required by the authorities. CRNT does not control wait times, immigration decisions, or regulatory changes at the border.

§1.6. Document Validity

Confirmed bookings are governed by the version of these Terms in effect at the time of the initial payment. CRNT may update this document; modifications apply to new bookings from the date of publication.

§1.7. Acceptance Mechanism and Electronic Signature

Acceptance of these Terms is completed through the selection of the digital checkbox provided on CRNT’s payment platform, prior to any financial transaction.

CRNT and the client expressly agree that said mechanism constitutes a valid and legally binding electronic signature under:

  • the federal E-SIGN Act (Electronic Signatures in Global and National Commerce Act, 15 U.S.C. §7001 et seq.), and
  • the Uniform Electronic Transactions Act (UETA) as adopted in the State of Ohio (Ohio R.C. §1306 et seq.).

CRNT will digitally record the date, time, and IP address associated with each acceptance as valid evidence before banks, payment processors, and competent courts. The client acknowledges that the selection of the checkbox carries the same legal effect as a handwritten signature. The mere booking process without a verifiable checkbox selection does not constitute valid acceptance under these standards.

§2.1. Essential Terms

“CRNT” / “the Company”: NATURALS GROUP GLOBAL SERVICES CO INC, operating as Costa Rica Natural Tours; tourism coordinator and intermediary, not a direct service operator.

“Client” / “traveler” / “you”: Any person who makes a booking, processes a payment, or uses the services coordinated by CRNT, including all group participants.

“Travel Services”: The set of tourism services coordinated by CRNT — accommodations, transportation, tours, guides, park admissions, and logistics — operated by independent providers.

“Provider”: Any individual or legal entity that directly operates a tourism service (hotels, operators, carriers, guides, parks, adventure activities). Each provider governs its operations under its own policies, which are mandatory and binding upon the client.

§2.2. Contractual Documents

“Itinerary”: Document detailing dates, hotels, tours, transportation, and included services; it forms part of the contract between the client and CRNT.

“Itinerary / Contracted Service”: For the purposes of this contract, both terms are equivalent and apply interchangeably to any tourism service coordinated by CRNT, whether a day tour, private transfer, rental car, domestic flight, individual activity, or multi-day package. Any reference to “itinerary” in this document includes any contracted service, regardless of its duration, scope, or nature.

“Voucher”: Official confirmation document issued by CRNT evidencing a reservation with a provider; the client must present it to receive the service, under risk of denial.

§2.3. Financial Terms

“Deposit”: Non-refundable initial payment required to initiate the reservation management process; does not guarantee final confirmation until provider approval is received.

“Final Payment”: Remaining balance of the itinerary, due on the dates established by CRNT to guarantee the issuance of vouchers and the maintenance of services.

§2.4. Operational Terms (defined in detail in the corresponding operational clauses)

“High Season”: Christmas, New Year, Holy Week, North American summer, and national holidays; stricter conditions and penalties apply.

“No-Show”: Client’s failure to appear at the reserved service without prior notice; results in forfeiture of 100% of the service value, without refund.

“Force Majeure”: External, unforeseeable, and unavoidable events that make the normal operation of services impossible; defined in detail in Chapter 8.

“Business Day”: Monday through Friday, excluding official public holidays in the Republic of Costa Rica.

§3.1. Dual Confirmation Condition

No booking shall be considered confirmed and no service shall be guaranteed until the following two conditions are met simultaneously:

  • the initial deposit has been successfully processed and recorded by CRNT, and
  • CRNT has received express confirmation of availability from the independent providers involved.

Until that moment, rates and availability are subject to change without liability to CRNT. If a provider does not have availability at the time of payment processing, CRNT will offer alternatives of equivalent or superior category.

§3.2. Confirmations and Tacit Acceptance Window

Once the deposit has been processed, CRNT will request availability holds and send confirmations to the client through the official channels established in Chapter 15. The client must carefully review all confirmations. The absence of written objections within 48 business hours of the sending date will be considered irrevocable and compliant acceptance of the information.

§3.3. Vouchers — Use and Mandatory Compliance

Vouchers are the official booking confirmations issued by CRNT. The client must carry and present the voucher — in digital or printed format — to receive each service. Providers are entitled to deny service in the absence of the corresponding voucher.

§3.4. Accuracy of Client Information

The client is solely responsible for providing complete, correct, and truthful information, including: full names exactly as they appear on the passport, official flight dates and times, exact number of passengers, medical restrictions, and special needs. CRNT is exempt from all legal or financial liability for cancellations, service losses, or admission denials resulting from erroneous, incomplete, or incorrectly provided data by the client. Subsequent corrections may result in administrative charges, loss of original availability, and fare adjustments at the client’s exclusive expense.

§4.1. Payment Structure and Deadlines

Every booking requires the payment of a non-refundable initial deposit to initiate availability management with the providers. The deposit amount will be communicated by CRNT in the corresponding economic proposal and may vary according to the nature, duration, and complexity of the itinerary. The final balance must be settled within the following deadlines, counted from the trip start date:

  • Regular season: up to 30 calendar days before the trip start date.
  • High season (Christmas, New Year, Holy Week, North American summer, and Costa Rican national holidays): up to 90 calendar days before the trip start date.
  • Last-minute bookings (confirmed within 30 days prior to the trip start date): the total balance is due immediately upon confirmation.

§4.2. Payment Default — Immediate Consequences

Failure to meet any established payment deadline constitutes a serious contractual breach and entitles CRNT to cancel all reserved services immediately and without prior notice, retaining in full all funds received to that date. CRNT assumes no liability whatsoever for the loss of services, preferential rates, or availability resulting from the client’s failure to meet payment obligations.

§4.3. Payment Methods and Chargeback Defense

CRNT accepts payments via credit or debit card, bank transfers, and authorized online payment platforms as indicated in each economic proposal. Personal checks and negotiable instruments are not accepted. All payments are processed under PCI-DSS standards through certified payment gateways.

Disputes and Chargebacks: The client expressly acknowledges that, by accepting these Terms, they waive the right to file charge disputes, chargebacks, or claims with their banking institution or card issuer for services effectively coordinated, confirmed, or rendered in accordance with the agreed itinerary. In the event the client initiates a chargeback improperly, CRNT reserves the right to submit to the financial institution all confirmation records, vouchers, communication logs, electronic acceptance evidence, and relevant contractual documentation. Administrative costs, legal fees, and penalties arising from frivolous or unfounded chargebacks shall be the exclusive responsibility of the client.

§4.4. Rate Guarantee

The quoted rate is locked only when the two confirmation conditions described in §3.1 are simultaneously met: deposit successfully processed and express confirmation of availability from the provider. Until that moment, rates and availability are subject to change without liability to CRNT.

§4.5. Services with Non-Refund Potential

The client acknowledges and accepts that certain components of the itinerary may be fully or partially non-refundable due exclusively to the individual policies of the Independent Providers, the advance notice period, and the time of year of the trip. Without limitation, non-refund penalties typically apply to: hotel reservations on peak dates (Christmas, New Year’s Eve, Holy Week, and high season), special promotional rates, domestic internal flights, mandatory national park entrance fees, and vessel blocks or land transfers contracted under immediate payment terms. CRNT will transparently detail in writing within the economic proposal or official quotation which specific components of the client’s trip qualify under this restrictive framework prior to the initial payment. Once confirmed, any subsequent cancellation will be strictly subject to the net funds recovered from the provider in accordance with §6.6 and §6.7.

§4.6. Currency and Exchange Rate Risk

All charges are processed in United States Dollars (USD). Exchange rate differences, bank conversion fees, and international transaction charges are the exclusive responsibility of the client and do not constitute grounds for dispute or rate adjustment.

§4.7. Taxes, Fees, and Governmental Adjustments

Rates corresponding to complete packages, individual tours, or specific services will reflect applicable taxes, entrance fees, or Costa Rican VAT (currently 13%) only when expressly specified in the economic proposal or official quotation sent to the client. Components that do not explicitly include such charges shall be the direct responsibility of the client. In the event that the government of Costa Rica, Nicaragua, or any other competent authority modifies, creates, or eliminates taxes, fees, national park entrance rights, environmental charges, or mandatory contributions after the confirmation of the itinerary, such adjustments shall be passed on in full to the client and must be covered in their entirety, without this granting the right to cancellation without penalty or to compensatory adjustment by CRNT. The Company does not absorb tax increases or fee variations of a sovereign or regulatory nature.

§5.1. Change Request Policy — Channel and Conditions

All requests to modify a confirmed itinerary must be submitted exclusively in writing through CRNT’s official channels described in §15.1. Verbal, telephone, or unofficial channel requests do not create any management obligation or execution commitment. The feasibility, cost, and conditions of each change depend on the policies of the affected provider at the time of the request:

  • Requests prior to final payment (§4.1): CRNT will manage changes with greater operational flexibility. Rate differences, administrative charges, and the irrecoverable loss of original promotional conditions or rates may apply, according to each provider’s policy.
  • Requests after final payment: Changes are subject to real-time availability and each provider’s penalty policies. CRNT does not guarantee the feasibility of the change or the absence of additional charges. Rates for modified or substitute services may differ from those originally contracted, with any difference being the exclusive charge of the client.
  • Services with non-modification conditions: Components classified as non-refundable or non-modifiable in the economic proposal (§4.5) do not admit changes under any circumstances once confirmed, regardless of the timeframe or reason invoked.

§5.2. Modifications During the Course of the Trip

Modifications requested during the trip require a minimum of 24 to 48 business hours advance notice and are subject to real-time provider availability. No operational change will be confirmed or executed until the client has fully covered the applicable cost differential or penalty, whether through on-site payment or an authorized charge to the registered payment method. CRNT does not make financial commitments to providers for unprepaid last-minute modifications.

§5.3. Medical or Personal Emergencies During the Trip

In the event of a medical, family, or security emergency, CRNT will make its best efforts to provide remote coordination and logistical assistance. CRNT has no legal or contractual authority to compel any independent provider to waive its penalty, cancellation, or refund policies. The ability to recover financially from emergencies depends directly on the client’s travel insurance coverage. It is expressly recommended to hold a policy that includes trip interruption, international medical evacuation, and destination assistance coverage prior to commencing any service coordinated by CRNT.

§6.1. Cancellation Notification — Mandatory Form and Effective Date

All cancellations must be communicated exclusively in writing through CRNT’s official channels (institutional email or authorized written platform, per §15.1). The effective cancellation date shall be the business day on which CRNT receives and formally acknowledges receipt of the written communication. The following shall not be recognized as valid cancellation dates: voice messages, phone calls, verbal notifications at the destination, or communications sent through unauthorized channels.

§6.2. General Refund Policy and Provider Dependency

Applicable refunds are entirely conditional upon the individual policies of each independent provider in effect at the time of cancellation. CRNT does not advance or guarantee funds that it has been unable to effectively recover from providers. Components classified as non-refundable by nature (§4.5) do not generate any right to a refund under any circumstances, regardless of the cancellation timeframe, the reason invoked, the client’s medical condition, or any other supervening circumstance.

§6.3. Partial Cancellations — Impact on the Group

The cancellation of one or more participants in a group booking may modify the rate structure of the remaining itinerary. Continuing participants must absorb increases resulting from the loss of group conditions, single occupancy supplements, or other adjustments applied by the providers. CRNT will notify the resulting financial impact; remaining participants will have 48 business hours to confirm in writing their continuation of the booking under the new economic conditions.

§6.4. No-Show — Failure to Appear Without Notification

The failure of the client — or any group member — to appear at the agreed meeting point or reserved service, without prior written notification through official channels (§15.1), constitutes a No-Show and results in the immediate and irrecoverable forfeiture of 100% of the value of the affected service, with no possibility of refund, travel credit, or rescheduling under any circumstances.

§6.5. Cancellations Due to Personal Circumstances or Destination Conditions

Cancellations motivated by personal circumstances of the client (illness, work obligations, change of plans, denied visas, inability to travel for personal reasons) or by destination conditions (travel alerts issued by authorities, adverse weather conditions, health restrictions, governmental decisions) do not exempt the client from applicable contractual penalties. In such cases, CRNT will manage the maximum possible fund recovery from the providers and, where applicable per provider policy, the issuance of travel credits subject to the conditions of §6.6. The ability to recover financially from these events depends directly on the client’s travel insurance coverage. CRNT expressly recommends purchasing a policy with Cancel For Any Reason (CFAR) coverage, trip interruption, and international medical assistance prior to confirming any booking.

§6.6. Refunds Authorized by Independent Providers

When an independent provider formally authorizes the return of funds for a cancellation or partial modification, CRNT will process the direct refund to the client for the net recovered amount. The client acknowledges that CRNT acts solely as an intermediary in this process and that the return of funds is strictly contingent upon the provider first crediting or acknowledging the corresponding amount to the Company. Exchange rate variations, processing fees, or banking commissions arising from the international transaction shall be the exclusive responsibility of the client in accordance with §6.7.

§6.7. Refund Mechanism and Deduction of Processing Fees

Approved refunds will be credited exclusively to the client’s original payment method; CRNT does not issue cash refunds, transfers to third-party accounts, or refunds through any method other than the original registered payment channel. Once the independent provider has materially processed the corresponding refund or credit to the Company per §6.6, CRNT will process the return to the client in a timely manner. The client acknowledges and accepts that the processing timelines of international payment platforms and the crediting policies of the intervening financial institutions are entirely outside of CRNT’s control. Processing fees charged by payment platforms — including Stripe, PayPal, or other authorized gateways — will be automatically deducted from the total amount of any approved refund and are non-recoverable under any circumstances.

§6.8. Voluntarily Unused Services

Services included in the confirmed itinerary that the client voluntarily chooses not to use during the course of the trip are non-refundable in their entirety, without exception or possibility of compensatory credit.

§7.1. CRNT’s Right to Modify the Itinerary and Ground Transportation Rerouting

CRNT reserves the right to make operational adjustments to the confirmed itinerary — including land or water routes, means of transportation, accommodations, scheduled activities, and service sequence — when circumstances beyond the Company’s reasonable control require it, including weather conditions, sovereign provider decisions, national park closures, restrictions by competent authorities, or operational safety reasons. In all cases, CRNT will endeavor to offer alternatives of equivalent or superior category. When the offered alternative implies a higher cost than the original service, the difference shall be the exclusive charge of the client; when it implies a lower cost, CRNT will manage the refund of the recoverable difference according to the affected provider’s policy.

In private transportation services, Costa Rica features mountainous and limited-access routes that may be temporarily closed by competent road and emergency authorities due to adverse weather conditions, landslides, or road safety situations, with the purpose of protecting the physical integrity of passengers. In such cases, the carrier is fully authorized to take alternate detour routes to guarantee the client’s safety and the continuity of the itinerary. All additional costs arising from said operational detour — including surcharges for excess mileage, additional driving hours, and extraordinary fuel consumption — shall be assumed immediately, mandatorily, and exclusively by the client, with no liability or financial absorption obligation for CRNT.

Modifications made under this article do not constitute contractual breach by CRNT nor do they grant the client the right to cancellation without penalty.

§7.2. Wildlife Sighting Guarantee

CRNT does not guarantee, under any circumstances, the sighting of animal species, birds, reptiles, marine mammals, or any other wildlife element during nature tours, national park expeditions, water activities, or any other coordinated service. The observation of wildlife in its natural habitat is inherently unpredictable and uncontrollable; its absence does not constitute a service failure and does not generate any right to refund, credit, or compensation of any nature.

§7.3. Special Routes with Fixed Logistics — Shared Systems

Certain destinations within the itinerary — including Tortuguero, Bahía Drake, Carara Biological Reserve, and others accessible exclusively by fixed-schedule river, domestic air, or maritime transport — operate under shared transportation systems with schedules established by local operators, outside of CRNT’s control. The client acknowledges and accepts that the schedules, frequencies, and availability of these systems are fixed and immovable, and that delays, modifications, or cancellations originating within said systems are not attributable to CRNT and do not generate any right to compensation.

§7.4. Operational Emergency Clause — Unilateral Adjustments

In operational emergency situations that compromise the safety, physical integrity, or well-being of the client, CRNT may execute the necessary itinerary adjustments unilaterally and immediately, without requiring prior authorization from the client. CRNT will notify the client of such modifications as soon as operational circumstances permit.

§8.1. Definition and Enumeration of Force Majeure Events

A Force Majeure event constitutes any external, unforeseeable, and unavoidable occurrence beyond CRNT’s reasonable control that partially or totally prevents the normal execution of the coordinated services. Without limitation, the following are considered Force Majeure events:

  • Extreme meteorological phenomena: tropical storms, hurricanes, floods, severe droughts, and their direct effects on routes, access, and tourism infrastructure.
  • Volcanic activity, earthquakes, tsunamis, and any other geological or natural catastrophe.
  • Pandemics, epidemics, infectious disease outbreaks, and health restrictions decreed by national or international authorities.
  • Wars, armed conflicts, acts of terrorism, civil unrest, general strikes, or blockades affecting the operation of tourism services.
  • Travel alerts or restrictions issued by foreign governments or Costa Rican or Nicaraguan authorities that formally prevent or advise against travel.
  • Flight, port, or border cancellations or suspensions decreed by airlines, shipping companies, or immigration and customs authorities.
  • Unilateral decisions by independent providers motivated by security conditions, their own force majeure, or instructions from competent authorities.
  • Cuts in essential supplies (electricity, fuel, water) affecting hotel or transportation operations at a regional scale.
  • Any other event of analogous nature declared as such by competent governmental authorities.

§8.2. Operational Management and Additional Expenses at the Client’s Charge

In the event of a Force Majeure occurrence — prior to or during the course of the trip — CRNT will make its best efforts to manage logistical alternatives, rescheduling, and contingency solutions on behalf of the client, always subject to the availability and policies of the independent providers at that time. CRNT does not guarantee the availability of equivalent alternatives nor the recovery of funds already committed to providers under their own force majeure policies.

The following additional expenses, generated directly or indirectly by a Force Majeure event, are of the absolute and exclusive charge of the client, without exception:

  • Additional accommodation nights required by involuntary trip extension, waiting periods, or confinement at the destination.
  • Food, beverages, and personal consumption during waiting periods, delays, or operational detours.
  • Emergency transportation, alternative transfers, replacement flights, or any means of mobilization not contemplated in the original itinerary.
  • International communications, emergency equipment, medications, medical services, and any other personal expense arising from the contingency.

§8.3. Legal Liability Limitation — Express Waiver of Chargebacks for Force Majeure

The client expressly acknowledges and accepts that Force Majeure events constitute circumstances beyond CRNT’s control and that, consequently, CRNT does not incur contractual breach, civil liability, or refund obligation when the impossibility of service delivery derives, directly or indirectly, from any of the events enumerated in §8.1.

THE CLIENT EXPRESSLY AND IRREVOCABLY WAIVES ANY RIGHT TO INITIATE CHARGEBACKS, CHARGE DISPUTES, FINANCIAL CLAIMS, MEDIATION PROCEEDINGS, OR LEGAL ACTIONS OF ANY NATURE AGAINST CRNT, ITS DIRECTORS, EMPLOYEES, REPRESENTATIVES, OR ASSOCIATED PROVIDERS, WHEN SAID CLAIMS ARE DIRECTLY OR INDIRECTLY CAUSED BY A FORCE MAJEURE EVENT AS DEFINED IN §8.1.

This waiver applies regardless of whether services were fully or partially rendered, whether the client used or did not use alternatives offered by CRNT, and whether the funds paid were or were not recoverable from the independent providers. In the event the client initiates a bank chargeback in violation of this clause, CRNT will submit to the financial institution all contractual documentation, electronic acceptance records, communication evidence, and relevant operational support, reserving the right to claim from the client the full amount of administrative costs, legal fees, and penalties resulting from the process.

§9.1. Direct Payments at Destination — Charges Not Managed by CRNT

Certain mandatory charges associated with the itinerary are collected directly by governmental authorities, national parks, or providers at the destination, and never pass through CRNT’s accounts or financial management. The client is the exclusive responsible party for anticipating, budgeting for, and directly covering the following:

  • National park and biological reserve entrance fees: Entrance fees to the National System of Conservation Areas (SINAC) and private reserves are set unilaterally by Costa Rican authorities and are subject to modification without prior notice. CRNT does not control or guarantee their rate, availability, or access conditions on the date of travel.
  • Border immigration taxes and fees: Exit, entry, immigration stamp, and customs duty charges required at land or air borders between Costa Rica and Nicaragua — or any other jurisdiction — are a direct and non-waivable charge of the client and are not included in any package coordinated by CRNT.
  • On-site consumption, tips, and personal expenses: Beverages, souvenirs, tips to local guides, phone calls, laundry, spa services, and any other personal consumption at hotels, vessels, restaurants, or provider facilities are the exclusive responsibility of the client.
  • Special equipment charges, mandatory insurance, and activity fees: Some adventure activity providers, diving operators, canopy companies, or other specialized service providers charge clients directly for mandatory participation insurance, equipment rental, or operational fees that are not part of CRNT’s rate coordination.

CRNT will inform the client, to the extent possible and based on information available at the time of the quotation, about foreseeable direct charges. However, the variation, increase, or incorporation of new direct charges by authorities or providers does not generate liability or compensatory obligation for CRNT.

§9.2. Primacy of the Official Quotation and Exclusion of Web Errors

Informational rates published on CRNT’s website are subject to constant updates according to provider rate schedules and market fluctuations. The client acknowledges and accepts that the only binding and guaranteed rate for their trip will be that expressly stipulated in the economic proposal or official quotation sent in writing by a CRNT agent. Said quotation will have the validity period specified in the document. Once the initial deposit has been processed and the booking confirmed per §3.1, the agreed rate will not be subject to modification due to technological synchronization errors, third-party system failures, or subsequent updates to the web platform, thereby guaranteeing the financial security and transparency of the transaction.

§10.1. Client Obligations

The client assumes full and personal responsibility for compliance with the following obligations as an indispensable condition for the correct delivery of the services coordinated by CRNT:

  • Valid documentation and declared health conditions: The client must hold a valid passport, applicable visas, entry permits, and any documentation required by the immigration and health authorities of the countries in the itinerary. Likewise, the client declares under their exclusive responsibility any medical, physical, psychological, or reduced-mobility condition that may affect their participation in activities included in the itinerary, prior to booking confirmation. The omission of relevant medical information releases CRNT from all liability for incidents arising from said undisclosed condition.
  • Punctuality and appearance at meeting points: The client is responsible for appearing punctually at the locations, dates, and times specified in the itinerary and vouchers. Delays attributable to the client that result in the loss of services do not generate any right to refund, compensation, or rescheduling at CRNT’s expense (see §6.4).
  • Accuracy and truthfulness of provided information: The client guarantees that all data supplied to CRNT — full names exactly as they appear on the passport, official flight dates and times, exact number of participants, and special needs — are complete, correct, and match the official travel documents exactly. Subsequent corrections may result in additional charges, loss of availability, and rate adjustments at the client’s exclusive expense.
  • Compliance with safety standards and conduct: The client commits to complying at all times with the safety instructions, operational protocols, and decisions of the guides, operators, and staff of the independent providers. Non-compliance with said instructions resulting in personal injury, material damage, or legal sanctions shall be the exclusive responsibility of the client, with no right to claim against CRNT.

§10.2. ASSOCIATED LIABILITY FRAMEWORK AND INTERMEDIARY EXONERATION

THE CLIENT ACKNOWLEDGES AND ACCEPTS THAT CRNT RIGOROUSLY SELECTS ITS INDEPENDENT PROVIDERS UNDER STRICT CRITERIA OF QUALITY, TRACK RECORD, AND OPERATIONAL SAFETY WITH THE PURPOSE OF DELIVERING A PREMIUM EXPERIENCE. HOWEVER, AS SAID PROVIDERS ARE FULLY AUTONOMOUS CORPORATE ENTITIES ENTIRELY SEPARATE FROM THE COMPANY’S INTERNAL STRUCTURE, THE CLIENT CONSCIOUSLY ASSUMES THE NATURE OF THIS INTERMEDIARY AGREEMENT.

TO THE FULLEST EXTENT PERMITTED BY THE APPLICABLE LAW OF THE STATE OF OHIO, UNITED STATES OF AMERICA, NATURALS GROUP GLOBAL SERVICES CO INC (CRNT) — INCLUDING ITS DIRECTORS, SHAREHOLDERS, EMPLOYEES, AND AGENTS — IS EXPRESSLY, FULLY, AND IRREVOCABLY EXONERATED FROM DIRECT CONTRACTUAL OR NON-CONTRACTUAL CIVIL LIABILITY FOR INCIDENTS EXCLUSIVELY ATTRIBUTABLE TO THE OWN OPERATIONS OF SAID INDEPENDENT PROVIDERS, UNDER THE FOLLOWING PARAMETERS:

  • SERVICES OPERATED BY INDEPENDENT THIRD PARTIES: HOTELS, TOUR OPERATORS, GUIDES, TRANSPORTATION COMPANIES, AND ADVENTURE ACTIVITY PROVIDERS OPERATE UNDER THEIR OWN DIRECT RESPONSIBILITY AND PROFESSIONAL AUTONOMY. ANY CLAIM BASED ON OPERATIONAL CONDUCT, ACTIONS, OMISSIONS, OR ALLEGATIONS OF NEGLIGENCE IN THE FIELD BY PROVIDER PERSONNEL MUST BE DIRECTED EXCLUSIVELY TO THE RESPONSIBLE PROVIDER’S INSURANCE POLICIES AND COMPETENT COURTS, WITH CRNT REMAINING EXEMPT FROM DIRECT LEGAL OR FINANCIAL LIABILITY FOR THE DELIVERY OF SAID SERVICES.
  • INCIDENTS DURING THE COURSE OF THE TRIP: UNFORESEEN EVENTS THAT MAY OCCUR DURING THE DELIVERY OF SERVICES BY INDEPENDENT OPERATORS — INCLUDING ACCIDENTS, ILLNESS, PHYSICAL ALTERATIONS, UNILATERAL CANCELLATIONS, OR OPERATIONAL CHANGES — ARE THE EXCLUSIVE RESPONSIBILITY OF THE CORRESPONDING PROVIDER AND DO NOT GENERATE DIRECT LEGAL OR FINANCIAL OBLIGATION FOR CRNT.
  • LUGGAGE AND PERSONAL BELONGINGS: THE CUSTODY, HANDLING, AND TRANSPORTATION OF THE CLIENT’S LUGGAGE AND PERSONAL BELONGINGS IS MANAGED AT ALL TIMES BY THE INDEPENDENT PROVIDERS. CRNT ASSUMES NO LIABILITY FOR LOSS, DETERIORATION, THEFT, OR DAMAGE OCCURRING AT ANY STAGE OF THE ITINERARY, IN ACCORDANCE WITH THE SPECIFIC REGULATIONS OF CHAPTER 12.
  • FORCE MAJEURE EVENTS AND GOVERNMENTAL DECISIONS: INTERRUPTIONS OR MODIFICATIONS TO THE ITINERARY ARISING FROM FORCE MAJEURE EVENTS PURSUANT TO §8.1, OR FROM DECISIONS BY COMPETENT AUTHORITIES, ARE OUTSIDE CRNT’S OPERATIONAL SCOPE IN ACCORDANCE WITH CHAPTER 8 AND DO NOT GENERATE COMPENSATORY LIABILITY.
  • INFORMATION SUPPLIED BY THE CLIENT: DAMAGES ARISING FROM INCORRECT, INCOMPLETE, OR INACCURATE DATA PROVIDED BY THE CLIENT AT ANY STAGE OF THE PROCESS ARE THE CLIENT’S EXCLUSIVE RESPONSIBILITY IN ACCORDANCE WITH §3.4.

§11.1. Assumption of Risk — Factual Basis

The client expressly acknowledges and accepts that the services coordinated by CRNT may include activities of a physical, sporting, and adventure nature that carry inherent, unforeseeable, and unavoidable risks, intrinsic to the nature of said activities and the geographical environment of the destination. Without limitation, the client declares knowledge of and voluntarily assumes the risks associated with the following activities and conditions:

  • Canopy, zip-lines, rappelling, climbing, and canyoning (canyon descents): risk of falling from significant heights, failure of harnesses, ropes, or technical equipment, severe contact with vegetation or rocks, and variable wind conditions.
  • Rafting, kayaking, tubing, and water activities: unpredictable currents, high-intensity rapids, involuntary immersion, vessel capsizing, and abrupt changes in water flow due to rainfall.
  • Transportation in 4×4 vehicles, ATVs (all-terrain vehicles), UTVs (off-road buggies), intercity buses, rental cars, and river or maritime vessels: driving or transit on unpaved roads, irregular mountainous terrain, loss of vehicle control due to inexperience or unstable ground, open sea conditions, and operation in remote areas without immediate access to medical services.
  • Hiking, volcanic treks, and expeditions in nature reserves: unstable terrain, natural presence of wildlife (birds, insects, reptiles), sudden temperature and humidity variations, and exposure to tropical climate conditions inherent to the environment.
  • Tropical microclimates and climate variations: presence of seasonal rainfall, variable cloud cover, or sudden meteorological changes that, for strict reasons of passenger safety and protection, may lead to schedule modifications, rescheduling, or preventive suspensions of outdoor activities by local operators, in accordance with the contingency policies of Chapter 7.
  • Remote areas and limited access to emergency services: some destinations within the itinerary are located in geographical areas with limited or non-existent medical, hospital, or rescue coverage.

The client’s voluntary participation in any of these activities constitutes an express, conscious, and irrevocable assumption of the described risks, with no right to claim against CRNT for incidents arising from said inherent risks, in accordance with the liability limits established in §10.2. Given the adventure and nature character of the described services, CRNT expressly recommends that the client hold a travel insurance policy that includes international medical coverage, emergency evacuation, and specific coverage for adventure activities, in accordance with the recommendations detailed in Chapter 13.

§11.2. Participation Criteria and Provider Denial

Independent providers are entitled to deny participation of the client — or any group member — in specific activities based on criteria of age, weight, physical condition, health status, fitness level, or any other safety parameter established in their operational protocols; such denial does not generate any right to refund, credit, or compensation of any nature, and it is the client’s exclusive responsibility to have previously disclosed their relevant physical or health conditions in accordance with §10.1.

§11.3. Guide Authority, Safety Standards, and Immediate Removal

During the course of any tour, activity, or transfer, the instructions of the guide, operator, or provider’s safety officer are of mandatory, immediate, and non-appealable compliance. The client commits to complying at all times with safety protocols, signage, area restrictions, and operational directives issued by provider personnel. Non-compliance with said instructions, conduct that endangers the safety of oneself or others, a state of intoxication or impairment that compromises the safe operation of the activity, or any behavior the provider deems incompatible with group safety entitles the provider to remove the client from the activity immediately and without refund. CRNT assumes no liability whatsoever for the operational, financial, or legal consequences arising from a client’s removal due to non-compliance with safety regulations.

§11.4. Environmental Conditions, Wildlife, and Liability for Conservation Penalties

The client acknowledges that weather, visibility, access, and operational conditions at natural destinations in Costa Rica and Nicaragua are inherently variable and unpredictable, and that CRNT does not guarantee specific conditions of weather, temperature, river flow, trail status, or aquatic or aerial visibility on any date of the itinerary. In accordance with §7.2, CRNT does not guarantee the sighting of any wildlife species; its absence does not constitute a service failure. Furthermore, the client is obligated to comply at all times with the environmental and conservation legislation of Costa Rica and Nicaragua, including the regulations of SINAC, MINAE, and other competent authorities. Any fine, financial penalty, confiscation, or criminal liability imposed by governmental authorities on the client as a consequence of conduct that violates conservation regulations, wildlife protection, unauthorized access to protected areas, or any other environmental regulation, shall be the personal and exclusive charge of the client, with no liability or compensatory obligation for CRNT.

§11.5. Parental Consent for Minors — Mandatory Clause

PARTICIPATION OF MINORS IN ADVENTURE AND NATURE ACTIVITIES:

The father, mother, or legal guardian who includes one or more minors (persons under 18 years of age) in a booking managed by CRNT expressly declares, on their own behalf and as legal representative of each minor in their care, the following: (i) they have read, understood, and fully accept this contract, including the Assumption of Risk (§11.1), CRNT’s Absolute Liability Exclusion (§10.2), and all exoneration clauses contained in this document; (ii) they voluntarily and expressly consent to the participation of the minor or minors in their care in the adventure, nature, and tourism activities included in the confirmed itinerary, with full knowledge of the inherent risks described in §11.1; (iii) they acknowledge that all liability exonerations, waivers, and assumptions of risk contained in this contract apply directly and in their entirety to each participating minor; (iv) they personally assume all legal, medical, and financial responsibility arising from the minor’s participation in said activities. The inclusion of a minor in the itinerary without the express acceptance of this clause by the responsible adult is not permitted and may result in denial of services without refund.

§12.1. Liability, Operational Restrictions, and Special Luggage

CRNT does not operate, handle, store, or directly transport the client’s luggage at any point during the trip; all physical luggage management is performed exclusively by the independent transportation and accommodation providers under their own liability policies. CRNT assumes no liability for loss, damage, theft, deterioration, or destruction of luggage, travel documents, valuables, electronic devices, medications, or any other personal belongings, regardless of the provider or circumstance involved (see §10.2). Domestic flights in Costa Rica operated by regional airlines impose strict weight and size restrictions on luggage; as a general reference, the standard limit typically ranges between 25 and 40 lbs (11 to 18 kg) per passenger, including carry-on luggage, although each airline establishes its own policies in effect at the time of travel. For routes operated by river or maritime vessels of limited capacity — including Tortuguero, Bahía Drake, and destinations accessible exclusively by water — providers require exclusively soft-sided luggage (fabric suitcases, sports bags, or flexible backpacks); hard-shell suitcases, wheeled trolleys, and high-volume luggage may be rejected by river operators without liability for CRNT or right to compensation for the client. It is expressly recommended to purchase travel insurance with luggage loss and damage coverage; traveling without such coverage means the client personally assumes the entirety of the financial risk associated with their belongings during the trip.

§13.1. Express Coverage Recommendation

CRNT expressly and emphatically recommends that every client purchase, prior to confirming any booking, a comprehensive international travel insurance policy that includes, at minimum, the following coverages:

  • Trip cancellation and interruption: including Cancel For Any Reason (CFAR) coverage, allowing partial recovery of invested funds in the event of unforeseen circumstances not covered by standard policies.
  • International medical assistance and emergency evacuation: with sufficient coverage for hospital fees, surgeries, air medical transfers, and repatriation, particularly relevant in remote destinations with limited medical access.
  • Luggage loss, damage, and delay: coverage protecting travel documents, electronic devices, medications, and personal belongings against loss by airlines, operators, or transportation providers.
  • Personal accident coverage for adventure activities: specific coverage for nature and off-road activities (including canopy, rafting, ATVs / all-terrain vehicles, UTVs / off-road buggies, rappelling, canyoning, and water activities) that standard travel policies frequently exclude expressly.
  • Personal civil liability: coverage for accidental damage caused to third parties or provider facilities during the course of the trip.

§13.2. Client Autonomy and Assumption of Uninsured Risk

CRNT does not market, intermediate, manage, or recommend specific travel insurance providers; the selection, purchase, and administration of the policy is the exclusive responsibility of the client. The client who chooses to begin their trip without adequate insurance coverage personally and fully assumes the financial, medical, and legal risk arising from any uncovered contingency, including force majeure cancellations, medical emergencies, luggage loss, accidents during adventure activities, and any other event described in this contract. This decision does not modify, limit, or suspend any of the liability exclusions established in §10.2 or the cancellation and refund policies described in Chapter 6

§14.1. Data Collected and Purpose of Processing

In the context of tourism service coordination, CRNT collects and processes the client’s personal data strictly necessary for the operational management of the itinerary, including: full name, passport number and identity documents, nationality, date of birth, contact information (email and phone), flight details, voluntarily declared relevant medical or physical conditions, and payment data processed through PCI-DSS certified gateways. Said data is used exclusively for the following purposes: confirmation of reservations with independent providers, voucher issuance, on-site logistical coordination, compliance with regulatory and immigration obligations, and operational communications related to the contracted itinerary.

§14.2. Data Sharing with Providers

The correct delivery of the coordinated services requires CRNT to transmit the client’s personal data to the independent providers involved in the itinerary (hotels, tour operators, transportation companies, airlines, and immigration authorities). Such transmission is carried out exclusively to the extent necessary for the confirmation and execution of each service. CRNT does not sell, rent, or transfer the client’s personal data to third parties for commercial, advertising, or any other purposes unrelated to the operation of the contracted itinerary.

§14.3. Security, Retention, and Data Subject Rights

CRNT implements reasonable technical and organizational measures to protect the client’s personal data against unauthorized access, loss, or improper disclosure, in compliance with applicable security standards. Personal data will be retained for the period necessary to fulfill contractual obligations and for the additional time required by applicable tax, accounting, or regulatory legislation. The client has the right to request at any time access to, rectification of, or deletion of their personal data through written communication to CRNT’s official channels described in §15.1, subject to the limitations imposed by applicable legal obligations.

§14.4. International Regulatory Compliance

The processing of personal data by CRNT is carried out in conformity with the applicable legislation of the State of Ohio, United States of America. For clients residing in the European Union or the European Economic Area, CRNT processes personal data on the legal basis of contractual fulfillment in accordance with the General Data Protection Regulation (GDPR, EU Regulation 2016/679); such clients have the right to file complaints with the data protection supervisory authority of their country of residence. For clients residing in the State of California, United States, CRNT complies with the applicable provisions of the California Consumer Privacy Act (CCPA), including the right to know the categories of data collected and the right to request its deletion.

§15.1. Official Communication Channels

All communications with contractual relevance — including modification requests, cancellation notifications, claims, acceptance confirmations, and any other communication that generates legal effects between the client and CRNT — must be conducted exclusively through CRNT’s official written channels: the Company’s institutional email or expressly authorized written messaging platform communicated to the client at the start of the contractual relationship. Communications sent through unofficial channels, including personal phone numbers of coordinators, unauthorized instant messaging applications, or social media platforms, do not generate contractual effects, do not create obligations for CRNT, and will not be recognized as valid notifications for any purpose contemplated in this contract.

§15.2. Written Confirmation as a Validity Requirement

No verbal agreement, oral promise, telephone commitment, or informal statement made by a CRNT representative or coordinator carries contractual value or binds the Company. Any modification, exception, deadline extension, special agreement, or additional commitment beyond the terms of this contract shall be valid only if it is in writing, has been issued through an official CRNT channel (§15.1), and has been expressly confirmed by an authorized Company representative. The client may not invoke verbal agreements or informal commitments as the basis for any claim, dispute, or chargeback.

§15.3. Operating Hours and Response Times

CRNT operates during standard business hours, Monday through Friday. Response times may vary depending on the complexity of the request and the Company’s operational workload. Communications received outside business hours, on weekends, or on official Costa Rican public holidays will be managed on the following business day, without such delay constituting contractual breach by CRNT. In operational emergency situations during the course of an active trip, CRNT will provide an emergency contact channel communicated to the client in the corresponding travel documents.

§16.1. Applicable Version for Confirmed Bookings

CRNT reserves the right to update, modify, or revise this document at any time; modifications will take effect for new bookings from the date of their publication on the Company’s official channels. Bookings confirmed through a processed deposit will be governed strictly by the version of these Terms and Conditions in effect at the exact moment said deposit was recorded, unless a mandatory modification imposed by an independent provider, regulatory authority, or legally binding provision requires the application of updated conditions to already confirmed bookings, in which case CRNT will notify the client in writing with the maximum possible advance notice.

§17.1. Governing Law

This contract, its interpretation, validity, enforcement, and any controversy arising therefrom shall be governed exclusively and irrevocably by the laws of the State of Ohio, United States of America, without regard to its conflict of law rules or any provisions that could refer application to another jurisdiction.

§17.2. Exclusive Jurisdiction and Forum Waiver

The client irrevocably accepts that any legal action, lawsuit, judicial proceeding, or claim that is not resolved through arbitration pursuant to §17.4 shall be submitted to the exclusive and excluding jurisdiction of the competent state or federal courts seated in the State of Ohio, United States. The client expressly and irrevocably waives any objection based on territorial incompetence, inconvenience of forum (forum non conveniens), or any other procedural argument intended to transfer the controversy to a jurisdiction other than the State of Ohio, including the courts of the client’s country of residence or any other foreign jurisdiction.

§17.3. Severability

If any clause or provision of this contract is declared invalid, void, or unenforceable by a competent court, such declaration shall not affect the validity or enforceability of the remainder of the document, which shall remain fully in force and enforceable to the maximum extent permitted by applicable law.

§17.4. Dispute Resolution — Mandatory Binding Arbitration and Class Action Waiver

ANY CONTROVERSY, CLAIM, DISPUTE, OR DIFFERENCE ARISING FROM OR RELATED TO THIS CONTRACT, THE SERVICES COORDINATED BY CRNT, ITS INTERPRETATION, BREACH, TERMINATION, OR VALIDITY, SHALL BE RESOLVED EXCLUSIVELY AND DEFINITIVELY THROUGH MANDATORY AND BINDING ARBITRATION, administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules in effect at the time of the submission of the request, which are incorporated into this contract by reference.

The arbitration shall be conducted with exclusive seat in the State of Ohio, United States, in the English language, before a single arbitrator appointed in accordance with the AAA rules. The arbitral award shall be final, binding, and non-appealable for both parties, and may be confirmed and enforced before any competent court with jurisdiction over the corresponding party.

TOTAL WAIVER OF COLLECTIVE ACTIONS — CLASS ACTION WAIVER:

THE CLIENT EXPRESSLY, FULLY, AND IRREVOCABLY WAIVES ANY RIGHT TO PARTICIPATE IN, INITIATE, OR JOIN A CLASS ACTION LAWSUIT, COLLECTIVE ARBITRATION, REPRESENTATIVE ACTION, OR ANY OTHER PROCEEDING IN WHICH ONE OR MORE PERSONS SEEK TO ACT ON BEHALF OF OTHERS AGAINST CRNT. ALL CLAIMS MUST BE SUBMITTED EXCLUSIVELY ON AN INDIVIDUAL BASIS. NO ARBITRATOR OR COURT SHALL BE AUTHORIZED TO CONSOLIDATE CLAIMS FROM MULTIPLE CLIENTS OR TO PRESIDE OVER ANY TYPE OF REPRESENTATIVE OR COLLECTIVE PROCEEDING AGAINST CRNT.

Nothing in this clause shall prevent either party from seeking urgent injunctive relief before a competent court of the State of Ohio when strictly necessary to prevent imminent irreparable harm, without such request constituting a waiver of this arbitration agreement.

§17.5. Typographical Errors and Third-Party System Failures

Typographical, transcription, or calculation errors contained in quotations, itineraries, or CRNT communications, as well as inaccuracies, failures, interruptions, or inconsistencies generated by third-party booking technology systems, payment processors, or third-party platforms, do not create contractual obligations for CRNT nor generate any right to compensation; CRNT will notify the client as promptly as possible and will issue the corresponding correction.

§18.1. Digital Acceptance Mechanism and Valid Electronic Signature

The formal, complete, and binding acceptance of this contract is completed through the active and verifiable selection of the digital checkbox provided on CRNT’s payment platform, prior to the execution of any financial transaction. Complementarily, the written booking confirmation transmitted by the client through CRNT’s official channels (§15.1) constitutes additional evidence of contractual acceptance.

CRNT and the client expressly agree that the selection of the digital checkbox constitutes a valid, legally binding electronic signature, juridically equivalent to a handwritten signature, in accordance with:

  • the federal E-SIGN Act (Electronic Signatures in Global and National Commerce Act, 15 U.S.C. §7001 et seq.), and
  • the Uniform Electronic Transactions Act (UETA) as adopted and implemented in the State of Ohio (Ohio Revised Code §1306.01 et seq.).

The client acknowledges that the selection of the checkbox implies having read, understood, and fully accepted the entirety of this document in its version in effect at the time of the transaction, including all liability exoneration clauses, cancellation and refund policies, and mandatory arbitration agreement. The processing of a payment without a verifiable checkbox selection does not constitute valid acceptance under the standards established in this article.

For payments via domestic or international bank transfer: acceptance is completed through the client’s express written confirmation by email through CRNT’s official channels (§15.1), declaring having read and fully accepted this contract. No banking information of the Company will be provided and no transfer will be processed without said prior written confirmation.

§18.2. Electronic Acceptance Record — Irrefutable Legal Evidence

CRNT automatically, systematically, and unalterably records, at the exact moment of each digital acceptance, the following data as valid and enforceable contractual evidence before banking institutions, credit card processors, payment platforms, and competent arbitral or judicial courts:

  • Email address associated with the client’s account or booking at the time of acceptance.
  • Exact date and timestamp of the checkbox selection, recorded in UTC format with second-level precision.
  • Network IP address of the device from which the acceptance was made, as the digital identifier of the transaction’s origin.
  • Version of the accepted document, identified by version number and publication date in effect at the time of acceptance.

These records constitute irrefutable proof of the informed, voluntary, and legally valid acceptance of this contract by the client, and will be presented by CRNT as primary evidence in any dispute, bank chargeback, arbitral proceeding, or judicial procedure in which the existence, validity, or scope of contractual consent is questioned.

§18.3. Provider Compliance

By accepting this contract, the client acknowledges that they must also comply with the terms, conditions, internal regulations, and operational policies of each independent provider whose services are coordinated by CRNT within the framework of the contracted service or itinerary.

This document constitutes the exclusive intellectual property of NATURALS GROUP GLOBAL SERVICES CO INC. Its total or partial reproduction, adaptation, translation, distribution, publication, or commercial use in any form or medium — electronic, digital, printed, or otherwise — is strictly prohibited without the prior express written authorization of the Company. The unauthorized use of this document may give rise to civil and criminal legal action under the applicable laws of the State of Ohio, United States of America, and applicable international intellectual property treaties.

Please note: Any increase in third-party costs (such as flights, permits, or accommodation) may be passed on to you. Changes are not guaranteed and are at the sole discretion of CRNT and our partners.

Behind every clause is a promise: to craft your journey with precision and care.

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